The Complaints Resolution and Referral Service(CRRS) is a free service for people with a disability who are users of Disability Employment Services (DES), Australian Disability Enterprises (ADE) and Advocacy Services and wish to complain about these services.
CRRS offers an independent complaints resolution and referral service.
Complaints can be made by telephone on 1800 880 052 (toll free). This line is available Monday to Friday from 9.00 am to 7.00 pm (AEST). For callers with a hearing or speech impediment, contact the National Relay Service on 1800 555 677 and ask for 1800 880 052.
Complaints can also be lodged online using the CRRS Online Complaints Form.