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Advantages and disadvantages of using the Ombudsman


  • No cost
  • Independent from government
  • Reports may be published as to systematic issues arising within an agency or with delivery of a government program
  • Bad practices may be remedied
  • State Ombudsman can offer conciliation as well as investigation


  • Cannot provide a quick solution to complex problems
  • Complainant has no control over the investigation i.e. the Ombudsman does not act for the complainant specifically and they can refuse to deal with a specific matter
  • Decisions are not binding
  • Commonwealth Ombudsman can offer investigation only i.e. no conciliation
Advantages and disadvantages of using the Ombudsman  :  Last Revised: Mon Jul 30th 2012
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