Applying to change an administrative assessment in special circumstances is free. Either parent or a non-parent carer can apply to have the assessment changed.

The applicant must complete an application form and nominate the reasons they rely on, before the application can be processed.

A non-parent carer (such as a grandparent) is not required to provide their financial information on the application form.

The applicant should provide any additional information or documents relevant to their case.

Applicants and respondents should be aware that Services Australia has a policy of open exchange of information. This means that copies of the application/response and any supporting documents will be provided to the other person. Any information that an applicant does not want revealed to the other person, such as their address, phone number or bank or credit card numbers, should be removed before submitting the application.

A Senior Case Officer will consider the application and will try to contact the parties to discuss the application and response.

Applicants should retain a copy of their application.

It is possible to receive an adverse decision in this process. For this reason, it is a good idea to seek free legal advice and assistance from the Legal Services Commission before submitting an application or response. Be aware that parties cannot be represented by lawyers in this process.

The Senior Case Officer will provide written reasons explaining the decision. The Senior Case Officer’s decision is binding on both parties until a further decision is made.

If a party is not satisfied with the decision, they can object to the decision in writing within 28 days.

If a party is unhappy with the objection decision, they can appeal to the Administrative Review Tribunal (formerly the Administrative Appeals Tribunal) within 28 days. An appeal to the ART can be made online or by calling 1800 228 333.

Appeals to a court from a Tribunal decision can only be brought on a question of law.