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Unsatisfactory professional conduct and professional misconduct

A lawyer must act responsibly and ethically in their client's interests.

Any person (whether a client or not) who is dissatisfied with the conduct of a lawyer may complain to the Legal Profession Conduct Commissioner (LPCC). Pursuant to s 77C of the Legal Practitioners Act 1981 (SA), the LPCC must investigate a complaint unless:

  • the complaint is vexatious, misconceived, frivolous or lacking in substance
  • the complainant has not responded, or has responded inadequately, to a request for further information
  • the subject matter of the complaint has been or is already being investigated, whether by the LPCC or another authority
  • the subject matter of the complaint would be better investigated or dealt with by police or another investigatory or law enforcement body
  • the subject matter of the complaint is the subject of civil proceedings, except so far as it is a disciplinary matter
  • the complaint is not one that the LPCC has power to deal with
  • the LPCC is satisfied that it is otherwise in the public interest to close the complaint.

The LPCC has the power to commence an investigation even if they have not received a complaint [s 77B(1)].

If a lawyer fails in their responsibilities or ethical obligations, their conduct may constitute unsatisfactory professional conduct or professional misconduct. These terms are defined in sections 68 and 69 of the Legal Practitioners Act 1981 (SA) as follows:

unsatisfactory professional conduct includes conduct of a legal practitioner occurring in connection with the practice of law that falls short of the standard of competence and diligence that a member of the public is entitled to expect of reasonably competent legal practitioners,

professional misconduct includes:

  • unsatisfactory professional conduct of a legal practitioner, where the conduct involves a substantial or consistent failure to reach or maintain a reasonable standard of competence and diligence; and
  • conduct of a legal practitioner whether occurring in connection with the practice of law or occurring otherwise than in connection with the practice of law that would, if established, justify a finding that the practitioner is not a fit and proper person to practice the profession of the law.

Unsatisfactory professional conduct is misconduct of a lesser kind than professional misconduct. The difference between the two will often be unclear and only capable of definition once the circumstances of the conduct have been fully investigated.

Section 70 of the Legal Practitioners Act 1981 (SA) lists a number of types of conduct capable of constituting unsatisfactory professional conduct or professional misconduct. It includes, but is not limited to:

  • conduct consisting of a contravention of the Legal Practitioners Act 1981 (SA), the regulations or the legal profession rules
  • charging excessive legal costs
  • convictions for serious offences, tax offences, or offences involving dishonesty
  • becoming an insolvent under administration or becoming disqualified from managing, or being involved in the management of, a corporation
  • failing to comply with an order of the South Australian Civil and Administrative Tribunal
  • failing to comply with a compensation order made under the Legal Practitioners Act 1981 (SA)
  • failing to comply with the terms of a professional mentoring agreement.

The types of behaviour by a lawyer that the LPCC can investigate may amount to unsatisfactory professional conduct or professional misconduct and include but are not limited to:

  • persistent delay in answering a client's letters, emails or telephone calls
  • not accounting for a client’s money held or disbursed on the client's behalf
  • not keeping certain information confidential
  • acting in the same matter for both the client and other people whose interests conflict with the client's interests
  • acting against a former client
  • misleading the client, the court, or another lawyer
  • behaving inappropriately towards the client, a third party or another lawyer
  • unreasonable delay in completing work on a client's behalf.

The LPCC does not have the power to:

  • give legal advice; or
  • order a lawyer to hand over documents to anyone other than the LPCC itself; or
  • compel a lawyer to act for a particular client; or
  • recommend a particular lawyer or firm of lawyers; or
  • advise a lawyer how to perform their work, or
  • investigate allegations of negligence against a lawyer.

The LPCC will advise the complainant where they determine that there has been unsatisfactory professional conduct or professional misconduct by a lawyer arising out of the complaint investigation. The LPCC has no power to make a finding of negligence against the lawyer. If the LPCC has reason to believe that a person has suffered a loss as a result of unsatisfactory professional conduct or professional misconduct by a lawyer, they may advise that person accordingly.

If, after investigation, the LPCC is satisfied that there is evidence of unsatisfactory professional conduct and determines not to lodge a complaint with the South Australian Civil and Administrative Tribunal, the LPCC may exercise one of more of the following powers [s 77J(1)(a)]:

  • Reprimand the lawyer
  • Order the lawyer to apologise to any person affected by their conduct
  • Order the lawyer to redo the work the subject of the investigation at no cost to the client, or to waive or reduce the fees for the work
  • Order the lawyer to pay the costs for having the work that is the subject of the investigation redone
  • Order the lawyer to undertake training, education or counselling or to be supervised
  • Order the lawyer to pay a fine up to $25,000
  • Impose specified conditions on the lawyer’s practicing certificate.

With the consent of the lawyer, the LPCC may exercise one of more of the following powers [s 77J(1)(b)]::

  • Order the lawyer to undergo a health assessment and undertake the recommended treatment, or receive counselling, or participate in a program of supervised treatment or rehabilitation to address behavioural problems, substance abuse or mental impairment
  • Order the lawyer to enter into a professional mentoring agreement and comply with that agreement
  • Order the lawyer to submit their files and records to examination at intervals for a specified period
  • Order the lawyer to pay a fine up to $50,000
  • Suspend the lawyer's practising certificate for a period not exceeding 3 months
  • Order the lawyer to make a specified payment or do or refrain from doing a specified act in connection with legal practice.

If, after investigation, the LPCC is satisfied that there is evidence of professional misconduct and determines not to lodge a complaint with the South Australian Civil and Administrative Tribunal, the LPCC may exercise one of more of the following powers [s 77J(2)]:

  • Reprimand the lawyer
  • Order the lawyer to apologise to any person affected by their conduct
  • Order the lawyer to undergo a health assessment and undertake the recommended treatment, or receive counselling, or participate in a program of supervised treatment or rehabilitation to address behavioural problems, substance abuse or mental impairment
  • Order the lawyer to enter into a professional mentoring agreement and comply with that agreement
  • Order the lawyer to submit their files and records to examination at intervals for a specified period
  • Order the lawyer to pay a fine up to $100,000
  • Impose specified conditions on the lawyer’s practicing certificate
  • Suspend the lawyer's practising certificate for a period not exceeding 6 months
  • Order the lawyer to make a specified payment or do or refrain from doing a specified act in connection with legal practice.

If the LPCC determines that the lawyer has been guilty of unsatisfactory professional conduct or professional misconduct, the LPCC may refer the matter to the South Australian Civil and Administrative Tribunal.

Lawyer's fitness to practise

The LPCC may, by written notice, require a lawyer to undergo a health assessment by a medical practitioner or psychologist if the LPCC reasonably believes that a lawyer may be suffering from an illness or a physical or mental impairment, disability, condition or disorder (including an addiction to alcohol or a drug) that has, or may, detrimentally affect their ability to practise the law [Legal Practitioners Act 1981 (SA) s 77AA(1)]. The LPCC may, after considering a report resulting from a health assessment, if satisfied that the legal practitioner is not a fit and proper person to practise the law, order that the lawyer undertake any treatment recommended, receive counselling, or participate in a program of supervised treatment or rehabilitation. The LPCC may also require the lawyer to be supervised or may suspend their practising certificate (for a period no more than 3 months) [s 77AA(7)]. The lawyer may apply to the South Australian Civil and Administrative Tribunal within one month to review the LPCC's decision [s 77P].

An Australian-registered foreign lawyer must not engage in any conduct in practising foreign law that would, if the conduct were engaged in by an Australian legal practitioner in practising Australian law in this jurisdiction, be capable of constituting professional misconduct or unsatisfactory professional conduct.

Review of LPCC decisions by SACAT

If, following a determination made by the Legal Profession Conduct Commissioner (LPCC) finding either unsatisfactory professional conduct or professional misconduct, the person making the complaint is not satisfied with the determination, they may apply for a review of the determination to the South Australian Civil and Administrative Tribunal SACAT. Lawyers may, in certain circumstances, also apply for a review by SACAT.

An application for review must be made within one month unless there are good reasons to extend the time period [Legal Practitioners Act 1981 (SA) s 77P].

Disciplinary Register

A finding of professional misconduct, whether made by the Legal Profession Conduct Commissioner (LPCC), the South Australian Civil and Administrative Tribunal or the Supreme Court, must be published on the Disciplinary Register. A less serious finding of unsatisfactory professional conduct may be included on the Register, at the discretion of the LPCC. The Disciplinary Register is published on the LPCC website.

The LPCC may enable information to be removed from the Register in circumstances prescribed by regulation [Legal Practitioners Act 1981 (SA) s 89C(7a)].

Lawyers found guilty of misconduct in other jurisdictions will have their details published on their state's Disciplinary Register.

Unsatisfactory professional conduct and professional misconduct  :  Last Revised: Thu Sep 3rd 2026
The content of the Law Handbook is made available as a public service for information purposes only and should not be relied upon as a substitute for legal advice. See Disclaimer for details. For free and confidential legal advice in South Australia call 1300 366 424.