Housing SA clients may apply for review of decisions made in relation to their tenancy to the South Australian Civil and Administrative Tribunal (SACAT).
What decisions can be appealed?
SA Housing decisions that can be appealed include:
- Rental applications (including Housing Needs Assessments)
- Debts (e.g. maintenance charges, rent arrears)
- Tenancy matters such as transfers, rent assessment and probationary tenancies
- Maintenance requests (e.g. disability modifications, floor coverings, removal of trees)
- Bond and rent assistance
- Home purchases
The Unit may recommend that the original decision be overturned if it is satisfied that the decision has not been made in line with Housing SA policy.
What things cannot be appealed?
The appeal process does not deal with:
Time frames for lodging an appeal
Appeals can be lodged at any stage. However, decisions made before 1991 cannot be appealed.
How do I make an appeal?
You will need to complete and lodge a Public Housing Appeal Form. You should attach any supporting documents you believe will demonstrate your case.
Overview of the appeals process
There are two stages of review for public housing appeals.
1st stage : Internal Review
A review is conducted by three Housing SA officers including the original decision maker, a Manager (of either a region or division) and a Review Officer [see South Australian Housing Trust Act 1995 (SA) s 32C].
2nd stage : Independent Review
This consists of a hearing by the South Australian Civil and Administrative Tribunal which is independent of Housing SA [see South Australian Housing Trust Act 1995 (SA) s 32D].
Who can help with my appeal?
The content of the Law Handbook is made available as a public service for information purposes only and should not be relied upon as a substitute for legal advice. See Disclaimer for details. For free and confidential legal advice in South Australia call 1300 366 424.